Allegheny Health Network Careers

Job Number: 54975
Position:  Ambulatory Health Coach (CMA)
Practice: Primary Care
Location: Federal North
Status: Full Time

Job Summary:

• As a member of the physician office health care team, This professional assists with population health management through patient outreach and coordination of care, participates in the clinical visit to assist the provider, and provides self-management support to patients. Also assists with other office functions to support patient care and office operations.
• Follows all established protocols, policies, procedures and standardized work flows. Assists in managing data so that patients are effectively treated.

• Contacts patients and facilitates closing gaps in care.
• Ensures pre-visit planning is completed by performing chart and data reviews in advance of patient visit and preparing for patient arrival by identifying items that need addressed during visit.
• Demonstrates expanded rooming protocol by assisting the provider in addressing care gaps with the patient and appropriately activating standing orders.
• Accurately performs clinical transcription during the patient encounter by documenting elements of the clinical visit under direct supervision of the provider and assisting with computerized provider order entry under direct supervision of the provider.
• Actively promotes patient engagement by providing self-management support to assist patients in setting goals; reviews the after-visit summary with the patient; reinforces the clinical care plan; utilizes motivational interviewing techniques.
• Performs registry and quality data review and conducts population outreach to close gaps in care.
• Assists in the identification of high risk patients and facilitates complex care management referrals. Works collaboratively with care team nurses to provide care coordination to rising risk patients.
• Works collaboratively with care team members to achieve population health management goals, to improve patient access to care and to reduce avoidable emergency department visits.
• Cleans and sterilizes instruments per established standards. Ensures adequate inventory of medical supplies.
• Ensures all patient treatment areas are stocked with appropriate supplies using established inventory
• Accurately performs clerical office functions or other duties as assigned or required.

Education Requirements:

Completion of an accredited course of study in medical assisting or two years of relevant experience

Additional Requirements:

Medical Assistant Certification or Licensed LPN required; CPR certification required.


Position Requirements: