Senior Human Resources Operations and Customer Service Specialist- North Shore, Pittsburgh, PA

Human Resources Pittsburgh, Pennsylvania


Position at Allegheny Health Network (Corporate)

Date Posted: 1-27-2017

Position Number: D-HROPPS

Location: Isabella Street, North Shore

 

Allegheny Health Network is an integrated delivery network focused on preserving health care choice and providing affordable, high-quality care to the people in our communities.  With more than 14,000 employees including 7,400 health care professionals, nearly 200 primary care and specialty care practices, Allegheny Health Network includes seven hospitals in Pennsylvania with nearly 2,400 licensed beds.

Allegheny Health Network’s clinical expertise ranges from primary care to the most complex surgical procedures.  Services include cancer diagnosis and treatment, cardiovascular care, neurological and neurosurgical services, organ transplantation, orthopedic and rehabilitation services, and women’s health.

 

Department: HR Operations and Call Center

Status: Full-time

Union/ Non-union: Non-union

 

Job Summary:

Reporting to the Corporate Director of HR Operations and Customer Service, responsible for system wide HR transactions and ensuring consistent application of HR policies, procedures and systems. Provides comprehensive customer focused support and serves as a resource to the system's leadership team and employees.

 

Job Responsibilities:

  • Counsels and assists managers with accurate and consistent application of system wide HR policies and procedures. Provides HR support to employees and assures consistent, accurate application and explanation of system wide HR policies and procedures. 10%
  • Manages and facilitates efficient and accurate HR transactions in areas such as absence management, unemployment compensation, tuition reimbursement, benefit administration and other HR related processes. 35%
  • Processes system wide LOA's, provides employee case management and assures LOA processes are compliant with the current regulations. Monitors leaves and prepares reports as requested. 35%
  • Prepares, reviews, interprets and analyzes data. Identifies patterns or trends and provides recommendations for process improvement. 5%
  • Assists Director in development and maintenance of HR processes and transactions .5%
  • Provides customer focused support in the call center and completes special projects as assigned. 10%

 

Certification/Registration:

  • Freedom to identify, define, and resolve problems within system parameters.
  • Exercises independent judgment, decision making and critical thinking with regard to the interpretation and application of HR policies and procedures.
  • Must meet deadlines independently.
  • Requires ability to contact standard list of colleagues and vendor representatives to resolve questions.

 

Qualifications:

  • Education: Bachelor's degree or equivalent experience required.
  • 5 years HR experience required.

 

Preferred Qualifications:

  • Leave management expierance preffered 
  • Licensure/ PHR or SPHR preferred
  • Previous experience in a healthcare environment preferred.
  • Familiarity with local, state, and federal laws including but not limited to FMLA guidelines required. Database management experience preferred.