Allegheny Health Network Careers

Allegheny Health Network is an integrated delivery network focused on preserving health care choice and providing affordable, high-quality care to the people in our communities. With more than 14,000 employees including 7,400 health care professionals, nearly 200 primary care and specialty care practices, Allegheny Health Network includes seven hospitals in Pennsylvania with nearly 2,400 licensed beds.
Allegheny Health Network’s clinical expertise ranges from primary care to the most complex surgical procedures. Services include cancer diagnosis and treatment, cardiovascular care, neurological and neurosurgical services, organ transplantation, orthopedic and rehabilitation services, and women’s health.

Job Summary: This key leader will report to the SVP Clinical Access Transformation, Allegheny Health Network.  This individual will work closely with the Allegheny Health Network executive leadership team, hospital administration, the Allegheny Clinic service line leaders and physician chairs to execute enterprise initiatives related to clinical capacity and access. 

This individual will work directly with the Executive Teams at all Allegheny Health Network affiliates to develop, manage and lead change at all levels of the organization. This position will also be accountable for managing capacity and access for optimized patient schedules and ensuring timely patient access.  Tasked with standardized template and protocol modeling to ensure optimal practice and call center work flow.  This individual will launch and manage work flow optimization and operational projects. 

Job Responsibilities:

• Partners with the call center and AHN practices and/or departments to create standardized template and protocol modeling. Defines deliverables and frequency of the clinical access exchange program (rotation of call center and practice employees) to gain familiarity with customer operations.  Solicits feedback and buy in from key stakeholders.  Incorporates lessons learned into training and policies to improve operations.
• Assesses and restructures all front end processes across AHN sites to ensure a positive, consistent patient and experience revenue cycle optimization. Manages the standardization of front end practices throughout the network and design.  Assists with the initiatives related to enhancing patient engagement and communications through the use of myChart capabilities.  Ensures appropriate and consistent policies, procedures, and education across all AHN sites.   Collaborates with senior leadership in Revenue Cycle and Allegheny Clinic to define and execute deliverables.
• Leverage standardization and process improvement techniques to improve business operations. Manage costs toward the improvement of net revenue.  Strategically develop, refine and improve performance metrics and measurement methods using standardized and customized tools.   Consistently measure results.
• Manages the operating and capital budget in close collaboration with SVP and the management team. Foster ongoing revenue cycle improvements.  Aggressively mitigate all variances to budget.  Make sound decisions on best use of resources in support of AHN priorities and strategies.   
• Develops tools and strategic techniques to accurately predict and monitor capacity across AHN sites as designated by SVP to improve access and the patient experience. Develops and implements process to strategically quantify and increase the percentage of visits to optimize capacity and access. 
• Mentors and influences administrative and physician leaders, management, physicians and employees in a manner which emphasizes the importance of team work, collaboration, accountability, and the sharing of information, resources, and best practices amongst stakeholders across the organization to meet defined goals, objectives, and performance metrics in a timely manner.

Requirements:

• Bachelor’s Degree
• At least 7 years of progressive leadership roles in an ambulatory or hospital clinic setting.
• Experience in developing strong physician relationships and able to lead others in initiatives aimed at strengthening patient and physician experience, integrating and optimizing services and developing a motivated, high-performing team
• Demonstrated success in physician group strategic planning and in improving operational and financial performance through revenue generation, cost control, productivity enhancements and clinical outcome improvement strategies, along with a high level of patient and physician satisfaction
• Change management experience; has worked with employees and helped them turn in different directions
• Exhibits problem solving skills and productively manages conflict
• Multi-hospital/specialty practice management experience in large complex organizations strongly preferred
• Master’s Degree preferred.