Allegheny Health Network Careers

Date Posted: 1-6-17

Position Number: 55136

Location: North Shore

Allegheny Health Network is an integrated delivery network focused on preserving health care choice and providing affordable, high-quality care to the people in our communities.  With more than 14,000 employees including 7,400 health care professionals, nearly 200 primary care and specialty care practices, Allegheny Health Network includes seven hospitals in Pennsylvania with nearly 2,400 licensed beds.

Allegheny Health Network’s clinical expertise ranges from primary care to the most complex surgical procedures.  Services include cancer diagnosis and treatment, cardiovascular care, neurological and neurosurgical services, organ transplantation, orthopedic and rehabilitation services, and women’s health.

Department: Epic Physician Billing

Status: Full-time

Union/ Non-union: Non-union

Job Summary:

• Primarily responsible for the direct supervision of staff within a department of the Revenue Cycle Organization (RCO).
• Assists in the management of daily operational processes, including: optimization of work assignments, Human Resources, providing technical expertise for revenue cycle and EPIC/Meditech financial flow content and functions within the department of responsibility.
• Identifies work flow issues and solutions, training needs, works special projects, resolves patient account issues/complaints and technical problems and communicates/escalates root cause issues as appropriate. Monitors daily workflow, call volumes, collection activity, reassigns work as needed and monitors staff productivity as required to achieve key revenue cycle performances indicators.
• Facilitates a climate of teamwork.

Job Responsibilities:

• Supervises staff, evaluates work and current state results, monitors staff time and recommends and implements corrective actions. (35%)
• Uses problem solving skills and planning abilities to diagnose and solve root process, payer and system issues impacting revenue cycle objectives. (25%)
• Organizes, delegates, monitors and measures special projects to ensure they are completed timely and accurately.
• Provides formal feedback on project results to management. (20%)
• Identifies, quantifies and monitors account detail or workflow processes for barriers. Makes process improvements or initiates courses of action for problem resolution. (15%)
• Independently leads initiatives as assigned by management, coordinating task teams or other forums to deliver results as identified and/or determined by leadership.
• Provides formal updates and closure. (5%)

Required Experience:

• Minimum 4 year’s experience in a multi-physician medical practice or facility registration billing/business office specifically related to revenue cycle management, Customer Service Call Center Experience or Collections Experience depending on role
• Must possess excellent analytical, organizational, and interpersonal skills and detailed knowledge of federal and third-party professional fee billing regulations and MS Office applications.