Office Manager - Integrative Health - AGH
Job No. 55329
Department: Center for Integrative Health
Location: AGH
Status: Full Time
NON UNION
Allegheny Health Network is an integrated delivery network focused on preserving health care choice and providing affordable, high-quality care to the people in our communities. With more than 14,000 employees including 7,400 health care professionals, nearly 200 primary care and specialty care practices, Allegheny Health Network includes seven hospitals in Pennsylvania with nearly 2,400 licensed beds.
Allegheny Health Network’s clinical expertise ranges from primary care to the most complex surgical procedures. Services include cancer diagnosis and treatment, cardiovascular care, neurological and neurosurgical services, organ transplantation, orthopedic and rehabilitation services, and women’s health.
Job Summary: Manages the daily operations of a small to medium physician practice.
Job Responsibilities:
- Manages the day to day operations of the physician practice, including front and back office functions.
- Supervises staff, resolves problems and implements approved disciplinary action.
- Interviews, hires, trains and conducts performance evaluations.
- Manages and monitors key financial and revenue cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process.
- Provides primary (or secondary) review of reconciliation of monies being collected and deposited.
- Responsible for monitoring patient satisfaction reports, identifying variances from standard, addressing and resolving patient complaints.
- Responsible for quality and performance improvement by monitoring metrics and addressing deficiencies.
- Works collaboratively with physicians, leadership and health professionals to accomplish organization and practice goals.
- Ensures compliance with all regulatory requirements.
Required Experience:
- 4 years of experience in a healthcare setting required, or an equivalent combination of education and experience.
- Associate's Degree preferred or equivalent management experience within a physician site practice preferred.
- 2 years supervisory experience preferred.
- Knowledge of medical terminology, insurance theory,and ICD-9 and CPT coding required.