Healthcare at Home Representative- Full Time
Date Posted: 01/20/17
Position Number: 55531
Location: Allegheny Center- Pittsburgh
Allegheny Health Network is an integrated delivery network focused on preserving health care choice and providing affordable, high-quality care to the people in our communities. With more than 14,000 employees including 7,400 health care professionals, nearly 200 primary care and specialty care practices, Allegheny Health Network includes seven hospitals in Pennsylvania with nearly 2,400 licensed beds.
Allegheny Health Network’s clinical expertise ranges from primary care to the most complex surgical procedures. Services include cancer diagnosis and treatment, cardiovascular care, neurological and neurosurgical services, organ transplantation, orthopedic and rehabilitation services, and women’s health.
Department:Call Center
Status: Full Time
Shift: Varies
Job Summary: Serves as a coordinator for patients and medical facilities into the post-acute care network as part of the AHN
Healthcare at Home program. Assists with the coordination of medical care services that support the
individual's continued recovery from illness or disability by placing the referrals and routing them to the
appropriate post-acute care services and facilities. Following a hospitalization for injury or illness, many
patients require continued medical care, either at home or in a specialized facility- the representative
facilitates care coordination amongst hospitals, outpatient physician offices, and ancillary departments.
Responsibilities:
• Places referrals by data entry using an Allscripts based program in a timely manner.
• Enters patient information accurately into the system.
• Monitors assigned hospital work queues to ensure facilities are accepting the referrals within 30 minutes of placement.
• Verifies and enters into a computer database patients' demographic information.
• Displays the ability to transcribe physician orders in order to properly enter and submit to the post-acute care facility.
• Works cooperatively with all parties in the coordination of patient care.
• Places and routes the referral for Home Medical Equipment, Home Health, Home Infusion, Palliative Care, Hospice, and placement into Skilled Nursing Facility, or Rehabilitation Center.
• Acts as a patient liaison for all aspects of transition of care from the post-acute care network by following up with patients via telephone to ensure patient satisfaction.
• Applies a quality control method by ensuring efficient and correct communication between care providers as well as delivery of product/service for patient satisfaction by identifying problems or opportunities for service and taking appropriate action to address their concerns.
• Escalates patient concerns or issues to immediate Supervisor.
• Answers consumer inquiries via telephone in regards to the Healthcare at Home program and its services.
• Performs other duties as assigned or required.
Requirements:
• Clinical or medical background strongly preferred
• Competency in Microsoft Excel and Word; Exemplary interpersonal, communication, and public speaking skills; Problem solving, informed decision making, and critical thinking skills.
• Follows standard and/or other appropriate precautions using personal protective equipment as required.
• At least two years experience in a healthcare call center or customer service environment.
Position Number: 55531
Location: Allegheny Center- Pittsburgh
Allegheny Health Network is an integrated delivery network focused on preserving health care choice and providing affordable, high-quality care to the people in our communities. With more than 14,000 employees including 7,400 health care professionals, nearly 200 primary care and specialty care practices, Allegheny Health Network includes seven hospitals in Pennsylvania with nearly 2,400 licensed beds.
Allegheny Health Network’s clinical expertise ranges from primary care to the most complex surgical procedures. Services include cancer diagnosis and treatment, cardiovascular care, neurological and neurosurgical services, organ transplantation, orthopedic and rehabilitation services, and women’s health.
Department:Call Center
Status: Full Time
Shift: Varies
Job Summary: Serves as a coordinator for patients and medical facilities into the post-acute care network as part of the AHN
Healthcare at Home program. Assists with the coordination of medical care services that support the
individual's continued recovery from illness or disability by placing the referrals and routing them to the
appropriate post-acute care services and facilities. Following a hospitalization for injury or illness, many
patients require continued medical care, either at home or in a specialized facility- the representative
facilitates care coordination amongst hospitals, outpatient physician offices, and ancillary departments.
Responsibilities:
• Places referrals by data entry using an Allscripts based program in a timely manner.
• Enters patient information accurately into the system.
• Monitors assigned hospital work queues to ensure facilities are accepting the referrals within 30 minutes of placement.
• Verifies and enters into a computer database patients' demographic information.
• Displays the ability to transcribe physician orders in order to properly enter and submit to the post-acute care facility.
• Works cooperatively with all parties in the coordination of patient care.
• Places and routes the referral for Home Medical Equipment, Home Health, Home Infusion, Palliative Care, Hospice, and placement into Skilled Nursing Facility, or Rehabilitation Center.
• Acts as a patient liaison for all aspects of transition of care from the post-acute care network by following up with patients via telephone to ensure patient satisfaction.
• Applies a quality control method by ensuring efficient and correct communication between care providers as well as delivery of product/service for patient satisfaction by identifying problems or opportunities for service and taking appropriate action to address their concerns.
• Escalates patient concerns or issues to immediate Supervisor.
• Answers consumer inquiries via telephone in regards to the Healthcare at Home program and its services.
• Performs other duties as assigned or required.
Requirements:
• Clinical or medical background strongly preferred
• Competency in Microsoft Excel and Word; Exemplary interpersonal, communication, and public speaking skills; Problem solving, informed decision making, and critical thinking skills.
• Follows standard and/or other appropriate precautions using personal protective equipment as required.
• At least two years experience in a healthcare call center or customer service environment.