Patient Access Team Lead - AGH
Date Posted: 1/25/17
Position Number: 55366
Location: Allegheny General Hospital
Allegheny Health Network is an integrated delivery network focused on preserving health care choice and providing affordable, high-quality care to the people in our communities. With more than 14,000 employees including 7,400 health care professionals, nearly 200 primary care and specialty care practices, Allegheny Health Network includes seven hospitals in Pennsylvania with nearly 2,400 licensed beds.
Allegheny Health Network’s clinical expertise ranges from primary care to the most complex surgical procedures. Services include cancer diagnosis and treatment, cardiovascular care, neurological and neurosurgical services, organ transplantation, orthopedic and rehabilitation services, and women’s health.
Department: Emergency Registration
Status: Full-Time
Shift: Rotating
Union/ Non-union: Non-union
Job Summary:
Under the direction of the Manager of PAS, this position performs day to day oversight of Patient Registration, Financial Counseling, Insurance Verification and Scheduling as applicable. Performs as a staff leader and technical expert for revenue cycle functions by identifying and providing training needs, resolving work related issues and technical problems. Monitors, tracks and adjusts staff work flow based upon key performance indicators.
Job Responsibilities:
- Coordinates activities and work flow for the department processes including performing staff functions.
- Participates in monitoring, tracking, and assists in evaluating staff performance and productivity as established by department/hospital goals.
- Ensures staff competency and compliance with all technical and clerical components of the patient access process as per policies and regulatory requirements.
- Supports leadership team in organizational goals and initiatives.
- Serves as a departmental leader to staff, patients and internal and external customers.
- Identifies and resolves registration, scheduling, insurance verification, coding, and billing issues and takes appropriate action.
- Performs other duties as assigned or required.
Qualifications:
- 4 years registration or related experience required. Experience with benefit verification, collections, and financial counseling preferred. Experience with ICD-9 coding preferred. Experience with medical terminology required. Experience with various computer software programs required.
- Associate's Degree preferred.
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a dynamic and challenging environment and take appropriate actions.
- Follows Standard Precautions and/or other appropriate precautions using personal protective equipment as required.