Allegheny Health Network Careers

Date Posted: 12/06/16
Position Number: 50927
Location: Allegheny General Hospital

Allegheny Health Network is an integrated delivery network focused on preserving health care choice and providing affordable, high-quality care to the people in our communities. With more than 17,000 employees including 7,400 health care professionals, nearly 200 primary care and specialty care practices, Allegheny Health Network includes seven hospitals in Pennsylvania with nearly 2,400 licensed beds.

Allegheny Health Network’s clinical expertise ranges from primary care to the most complex surgical procedures. Services include cancer diagnosis and treatment, cardiovascular care, neurological and neurosurgical services, organ transplantation, orthopedic and rehabilitation services, and women’s health.

Department: Telephone Operators
Shift:  Rotating including evenings, weekends, and holidays
Status: Full-Time
Union

Job Summary: Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication.

Responsibilities:

• Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications.
• Triages and prioritizes calls as their urgency, and accurately routes calls accordingly.
• Immediately responds to all alarms, security calls, and medical emergencies.
• Pages all persons designated to respond to emergencies.
• Immediately reports to the supervisor any problems with, or abuses of the alarm system.
• Logs emergency response information as appropriate.
• May reprogram the computerized fire alarm system after it has been activated.
• Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures.
• Performs other duties as assigned.

Requirements:

• Training as a Telephone Operator, Receptionist, or priority Dispatcher preferred.
• Requires quick response in decision making regarding codes and alarms.
• Requires tact in dealing with the public who may be emotional, upset, and confrontational.
• Experience using a PC-based telephone operator console preferred.
• Excellent telephone skills and interpersonal communication skills required.