Senior Office Manager - Pulmonary/Critical Care - AGH
Date: 02/01/2017
Non Union
Position Number: DSROMPULM
Location: AGH
Department: Pulmonary & Critical Care
Status: Full Time
Allegheny Health Network is an integrated delivery network focused on preserving health care choice and providing affordable, high-quality care to the people in our communities. With more than 14,000 employees including 7,400 health care professionals, nearly 200 primary care and specialty care practices, Allegheny Health Network includes seven hospitals in Pennsylvania with nearly 2,400 licensed beds.
Allegheny Health Network’s clinical expertise ranges from primary care to the most complex surgical procedures. Services include cancer diagnosis and treatment, cardiovascular care, neurological and neurosurgical services, organ transplantation, orthopedic and rehabilitation services, and women’s health.
Job Summary: Manages the daily operations of a large/multiple site (3 or more) physician practice.
Job Responsibilities:
- Manages the day to day operation of the physician practice(s) including front and back office functions.
- Manages and monitors key financial and revenue cycle metrics including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process. Provides primary or secondary review of reconciliation of monies being collected and deposited.
- Monitors patient satisfaction reports, identifying variances from standard and addressing/resolving patient complaints.
- Ensures quality and performance improvement by monitoring metrics and addressing deficiencies.
- Works collaboratively with physicians, leadership and health professionals to accomplish organization and practice goals.
- Ensures compliance with all regulatory requirements
Job Requirements:
- Associates degree or equivalent or equivalent combination of education and/or experience required. CPPM (Certified Physician Practice Manager) certification preferred.
- 2 years’ experience in a practice/healthcare setting with 1 year practice management experience required.
- Position is self-starting with little supervision. Must take the initiative to solve problems independently, set priorities and develop ideas which will benefit the physician network. Must maintain confidentiality.