Allegheny Health Network Careers

Job No. 55368

Department: Corporate
Location: 4 Allegheny Center
Status:  Full Time 

Union / Non Union: Non Union

Allegheny Health Network is an integrated delivery network focused on preserving health care choice and providing affordable, high-quality care to the people in our communities. With more than 14,000 employees including 7,400 health care professionals, nearly 200 primary care and specialty care practices, Allegheny Health Network includes seven hospitals in Pennsylvania with nearly 2,400 licensed beds.

Allegheny Health Network’s clinical expertise ranges from primary care to the most complex surgical procedures. Services include cancer diagnosis and treatment, cardiovascular care, neurological and neurosurgical services, organ transplantation, orthopedic and rehabilitation services, and women’s health.

Job Summary: Responsible for the financial resolution of all self-pay account balances from technical and professional billing systems. Follows organizational and department policies and procedures in resolving account balances. Upholds the standards of the customer service program.

Job Responsibilities:

• Reviews and edits accounts from various work lists of accounts for such actions as third-party rebilling, adjustment posting, collection agency referral, or other options to appropriately resolve account balance.
• Posts appropriate adjustments to the accounts receivable systems.
• Researches and processes accounts subject to bankruptcy regulations.
• Recommends accounts for referral to external collection agencies, attorneys, or internal adjustment.
• Reviews accounts and prepares paperwork for accounts which will be paid through the court system.
• Responds to patient inquiries/concerns received by telephone, mail, or in-person.
• Clarifies understanding of the concern, determines appropriate course of action, and initiates and/or completes appropriate action.
• Documents the accounts receivable system with all pertinent information regarding the patient interview, research performed, and issue resolution.
• Collects payments on account as appropriate.
• Establishes payment terms, negotiates settlements, and screens for patient/guarantor's eligibility for charity discounts.
• Provides information and instruction to patient/guarantor regarding various applications for financial assistance.
• Adheres to department performance standards for automated call distribution management and follow-up.
• Performs other duties as assigned or required.

Required Experience:

• Five years experience in a collection or a customer service oriented role.
• Two years experience in a healthcare billing role.
• Demonstrated proficiency with a ten-key calculator and PC keyboard.
• Proficiency with Microsoft Office suite of products.
• Excellent communication skills (oral and written) and customer service skills.

Preferred:

• Associate's degree in Business Management or Accounting preferred.
• Previous experience in interviewing patients and family members preferred.