Description

Overview of job
We are looking for a Client Service Director to work across our GroupM’s four media agency Strategic and Tactical teams to assist internal and client education, consulting and joint planning to drive audience campaigns and add value and insight to our clients campaigns.

 Reporting of the role

This role reports to the Client Service Head in Shanghai

3 best things about the job:

1. Working for the world’s largest programmatic Media & Technology Platform
2. Developing long term relationships with all designated media buying agencies & clients directly
3. Working within a proven, fast growing team in a fun environment with people who are passionate about digital media, programmatic and adtech

Measures of success – 

• Become an expert with Xaxis business development & client service
• Oversee day-to-day management of campaigns
• Forecast expected revenue against budget
• Develop supporting & long term relationships with all your designated media buying agencies & clients direct
• Grow the base of advertisers within your designated agencies and direct client
• Coordinate communication with the ad operations team before, during and after campaign, co-work with product team, analytics team, data team and marketing team across China and regional.
• Develop and implemented 12 month Business Plans for designated Agencies and direct client
• Engaged existing resources (the wider team) to achieve high outcomes
• Set Account Service Best Practice benchmarks for the team and ensure SLA’s (service level agreements) are adhered to

In three months:

• Been familiar with Xaxis products and process.
• Worked out client/business development strategy.

In six months:

• Been at full speed with client development.  

In 12 months:

• Identified areas for improvement.

Responsibilities of the role:

• Develop business opportunities, maintain pipeline of prospects and close the deals
• Develop and execute against agency & client business plans
• Evangelize Xaxis solutions and values and act as an audience planning expert
• Supervise the sales administration process to ensure adherence to best practice and see that all service levels are exceeded
• Ensure your client base have updated information including sales collateral and information on new products
• Stay abreast of industry trends and competitor products for competitor comparison or analysis
• Develop and implement 12 month Business Plans for designated Agencies

What you will need:

• Bachelor degree majoring in marketing or media preferred
• Proven successful engagement, business development, sales, and planning skills
• Experience in understanding a commercial business
• 5+ years of experience in Customer service, sales, or account management areas
• Proven commercial experience in online advertising sales related industry

About Xaxis

Xaxis is a global digital media platform that programmatically connects advertisers to audiences across all addressable channels. Through the expert use of proprietary data and advertising technology along with unparalleled media relationships, Xaxis delivers results for over 2,800 clients in 45 markets across North America, Europe, Asia Pacific, Latin America and the Middle East. Advertisers working with Xaxis achieve exceptionally high return on advertising spend through the company’s proprietary media products,, as well as through its specialist companies, Light Reaction, Bannerconnect, plista and ActionX.  For more information, visit www.xaxis.com.

About China

China is now the second largest media market, and the world’s most vibrant digital market, growing at double the rate of the US. In 2013, China surpassed the US in e-commerce, and China leads the world in mobile with over 600m smartphone connections. The pace of change and the scale of China’s emerging consumer market are unparalleled in any other market. Global CEOs are looking to China to drive growth, and brands are rushing to keep pace.

If you want a future in media and communications, there is clearly no place more vibrant, challenging and exciting than China, where opportunities for you to innovate and grow are unparalleled.

GroupM APAC is committed to fostering a culture of diversity and inclusion. Our people are our strength so we respect and nurture their individual talent and potential.