Description

You will need to be passionate about social marketing and have demonstrated success in managing client relationships.

You will manage and grow client relationships, alongside the Singapore CSD, by assisting in devising social media strategy, managing a community management executive and leveraging internal resources to achieve best-in-class execution of strategies. 

Reporting of the role:

This role reports to the Client Services Director of Singapore 

3 best things about the job:

1. A fun environment that combines the best of being entrepreneurial whilst at the same time being part of the largest marketing services group in the world 

2. The ability to influence the social media adoption of leading brands in Singapore

3. An opportunity to leverage strong in-house execution teams and group’s client relationships to execute award winning Social Media strategies and campaigns

Measures of success –

In three months:

• Understand Vocanic’s core proposition
• Taken on client relationships and management of community exec
• Understand the client’s business and challenges
• Built good relationships internally with the creative and tech team
• Understand the scope and abilities of the current team

In six months:

• Secured a Trusted Advisor relationship with clients, based on proactive recommendations and overseeing these to execution with minimal assistance
• Developed a smooth working relationship with community management exec
• Developed great relationships internally through constructive collaboration and mutual respect
• Worked with CSD to develop a plan for retaining and growing the account

In twelve months:

• Be able to advise and guide the client on social media strategies with minimal assistance
• Be able to advise and guide the community management executive on all social content execution
• Be able to anticipate what is needed to stay demonstrate proactiveness and value added service to the client
• Be a critical team member and support to the wider team

Responsibilities of the role:

• Developing, managing and growing the client relationship
• Develop a strong understanding of clients’ marketing and business objectives and drive basic strategic plans and objectives for Social adoption across all consumer touch-points
• Effectively address client satisfaction, renewal and escalation issues until resolved
• Contribute to the culture making the client service team a great place to work in
• Mentor and manage your community management executive

What you will need:

People who are passionate, daring and hardworking. Be able to work as part of the team and agency. Be able to contribute your ideas and opinions along the way including the following key attributes:

• Strong organizational, operational and numeracy skills
• Partnership oriented: with clients, internal & external stakeholders
• Proactive, enthusiastic and positive in the pursuit of getting things done
• Passionate about Social and its ever changing industry
• Confident presenting in front of large audiences as well as interacting with new clients
• Able to challenge and provide constructive comments in discussions

Industry Background & Skills

• 3-5 years client facing experience for a marketing services related industry
• Experience in working with creative teams
• Proven level of relationship building
• Shows passion about servicing clients on a daily basis
• Understands the digital & social media landscape alongside the broader marketing landscape

About VOCANIC

VOCANIC is the largest full service social relationship marketing firm in South East Asia with offices in Singapore, Kuala Lumpur, Jakarta, Bangkok and a development team in Sri Lanka. VOCANIC supports clients to develop and implement strategies that deliver measurable business benefits. Offering services in Social Media Asset Management, Social CRM and Social Media Crisis Management, VOCANIC develops custom branded content designed especially for the social era. Made up of 100+ team members, VOCANIC works for brands such as StarHub, SMRT, Astro, L'Oreal, Unilever and the Yum Group.

For more information, please visit: www.vocanic.com
Facebook: https://www.facebook.com/ Vocanic
Twitter: https://twitter.com/vocanic

About Singapore

GroupM Singapore operates in one of the most dynamic and exciting environments in the world. Although it is a small domestic market, there is a vibrant media industry which is undergoing rapid evolution as digital technology reshapes the way marketing supports advertisers’ needs. Being at the crossroads of Asia means that aside from the local clients and media owners, we also have a high proportion of multi-national clients and media owners.

As the largest media investment management company in Singapore with over 41% market share (Recma) and over 650 employees, GroupM Singapore is the premiere organisation to join and develop a career in.

GroupM APAC is committed to fostering a culture of diversity and inclusion. Our people are our strength so we respect and nurture their individual talent and potential.