Description

Maxus is looking for Social Listener Executive who is able to communicate in English, Dari and Pushto language. You will entail executing digital strategies for a portfolio of brands, working with globally renowned publishers, and continuously innovate in the growing Digital Industry.

Reporting of the role

This role reports to the Lead – Strategy and Account Management.

3 best things about the job:

1. You get to work with some of the largest clients in the country.
2. You get exposed to market and global social media best practices.
3. Get to work closely with top publishers such as Google & Facebook.

Measures of success –

In three months:

• Manage client expectations on regular deliverables
• Independently manage requirement on reporting

In six months:

• Successfully communicated ongoing actionable insights to the client
• Have a complete control over page management

In 12 months:

• Emerged as a contact person for digital community communication.
• Become proficient is escalation handling and resolve conflicts.

Responsibilities of Role:

• Managing social media assets.
• Effectively coordinate with the rest of the Maxus social listeners to ensure accurate delivery of the committed services to the clients.
• Responsible for crisis management of brands in the designated shift timings and weekend. This entails:
  • Monitoring of clients corporate key crisis accounts: MHB etc.
  • Product forums on Facebook.
  • Brand pages for complaints or queries as well as sentiments around active campaigns.
  • Any crisis update reports required by DAT team or brand.
  • Daily complaint summary reports.
  • Generic monitoring of all social media for any potential crisis against brands.

What you will need:

• Must communicate in English, Dari and Pushto language.
• 1+ years’ experience in Digital planning / marketing / Media or Fresh Graduate.
• Keen interest in Digital and digital trends.
• Must be a BBA / MBA from a reputable university of Equivalent.
• Strong oral and written communication skills/ presentation skills

About Maxus

Maxus builds innovative plans that result in consumer actions for our client’s brands through our passion, agility, collaboration & entrepreneurial culture.  It’s our consumer centric focus, innovation in channel application and market leading leverage that helps to differentiate us in any of the markets that we operate in around the globe. We bring all of this to life through our talented people, our unique ways of working, our tools and data pipes that fuel truths, ideas and recommendations based on achieving business not media objectives.  We love what we do, we do what love and we hope you will to.  To find out more, please visit us at http://maxusglobal.com.

About Pakistan

The Pakistani media and entertainment industry expected growth in 2015 is 12%. The introduction of 3G and 4G along with a Cellular Mobile Teledensity of 63.3% makes Pakistan’s an exciting market with huge potential. The rapidly increasing 30 million user internet subscriber base with a 25% increase in broadbrand subscribers over the past one year shows optimistic growth for any media and advertising professional.

GroupM APAC is committed to fostering a culture of diversity and inclusion. Our people are our strength so we respect and nurture their individual talent and potential.