Client Engagement Director
Description
Xaxis is seeking an experienced client engagement Director in Shanghai office. As the Account Director, you will help manage both agency/client relationships and negotiate effective media deals to exceed financial targets whilst acting as an audience buying expert.
Reporting of the Role
This role reports to the Client Development Head in Shanghai
3 best things about the job
- Working for the world’s largest programmatic Media & Technology Platform
- Developing long term relationships with all designated media buying agencies & clients directly
- Working within a proven, fast growing team in a fun environment with people who are passionate about digital media, programmatic and adtech
Measures of Success
- Become an expert with Xaxis business development & client service
- Oversee day-to-day management of campaigns
- Forecast expected revenue against budget
- Develop supporting & long term relationships with all your designated media buying agencies & clients direct
- Grow the base of advertisers within your designated agencies and direct client
- Coordinate communication with the ad operations team before, during and after campaign, co-work with product team, analytics team, data team and marketing team across China and regional.
- Develop and implemented 12 month Business Plans for designated Agencies and direct client
- Engaged existing resources (the wider team) to achieve high outcomes
- Set Account Service Best Practice benchmarks for the team and ensure SLA’s (service level agreements) are adhered to
Responsibilities of the Role
- Develop business opportunities, maintain pipeline of prospects and close the deals
- Develop and execute against agency & client business plans
- Evangelize Xaxis solutions and values and act as an audience planning expert
- Supervise the sales administration process to ensure adherence to best practice and see that all service levels are exceeded
- Ensure your client base have updated information including sales collateral and information on new products
- Stay abreast of industry trends and competitor products for competitor comparison or analysis
- Develop and implement 12 month Business Plans for designated Agencies
Knowledge and Experience
- Bachelor degree majoring in marketing or media preferred
- Proven successful engagement, business development, sales, and planning skills
- Experience in understanding a commercial business
- 5+ years of experience in Customer service, sales, or account management areas
- Proven commercial experience in online advertising sales related industry
Skills
- High customer focus
- Ability to develop strong, lasting client relationships
- Excellent sales & negotiation skills
- Results/ goal oriented
- Highly-developed interpersonal skills
- Ability to gain excellent product, competitor & market knowledge
- Good communication skills – verbal and written
- Power Point, Excel, Word & Outlook skills mandatory
- Excellent planning and self-organization discipline
- Fluent in both English and Mandarin, written and oral
Personal Attributes
- Attitude: Pursues work with energy, drive and a strong accomplishment orientation
- Attention to detail: Ensures that all tasks are completed with 100% accuracy
- Passion: is passionate about digital media and the Xaxis position within the digital media space
- Strong initiative, resourcefulness & willingness to learn and be taught. Takes ownership of KPI’s
- Leadership attributes to help manage a team of people to achieve results
About Xaxis Xaxis is a global digital media platform that programmatically connects advertisers and publishers to audiences across all addressable channels. Xaxis combines proprietary technology, unique data assets and exclusive media relationships with the brightest team of audience analysts, data scientists and software engineers. Advertisers working with Xaxis achieve higher ROI from digital marketing campaigns. Xaxis works with over 2,700 clients across 34 markets in North America, Europe, Asia Pacific and Latin America. For more information, visit www.xaxis.com
China market overview China is now the second largest media market, and the world’s most vibrant digital market, growing at double the rate of the US. In 2013, China surpassed the US in e-commerce, and China leads the world in mobile with over 600m smartphone connections. The pace of change and the scale of China’s emerging consumer market are unparalleled in any other market. Global CEOs are looking to China to drive growth, and brands are rushing to keep pace.
If you want a future in media and communications, there is clearly no place more vibrant, challenging and exciting than China, where opportunities for you to innovate and grow are unparalleled.